Your information is not shared outside of the transaction: Annette’s Cakes Owners and the Payment Processor (Paypal or Simplify Credit Cards) can view order or payment details as required to complete the transaction. Your information is never sold or distributed elsewhere.
What is your shipping policy for supplies?
All supplies that are not local pickup are shipped through USPS. Processing is handled on the same business day if orders are placed before 3:00 PM EST. Processing will take place on the next business day for orders placed after 3 pm EST. Call to inquire about international shipment details.
What is your credit card policy?
Due to the influx of loss of payment our NEW POLICY is whoever pays for the cake will have to be the one picking up the cake, and the I.D. and the credit card must match that person. If the person who is paying for the cake cannot be present, then they will need to place a three-way call with Annette’s Cakes, the person making payment and the credit card company who is accepting the charge for the cake. “I apologize for any inconveniences. A few ruin it for everyone.” – Annette
What is your cancellation or refund policy?
Once money is put down on a cake there is no refund; however, you may use it toward another cake, the order money must be used within one calendar year.
Do you deliver?
We deliver cakes in the Central Florida area; delivery fee is determined by distance and set up. Supplies are not eligible for delivery but most supplies are eligible for local-pickup at our retail shop.
Where are you located?
We are located in Orlando at 11039 East Colonial Drive Suite E but will cater to all of Central Florida.
Do I need an appointment?
You can order over the phone but an appointment would be very important because you can taste the cake. And also we can go over your details for a perfect wedding cake.
How much time do I need before an event to place an order?
It is best to schedule your cake as far in advance as possible. Three months for wedding cakes would be great but depending on our schedule we may be able to do it at the last minute. Quality wedding cakes take much planning and coordination; It is very common for people to order birthday and special ocassion cakes the week of the event.
How much is the cake?
That is a difficult question to answer because there are so many variables based on the design, size, flavors, and delivery. What I can tell you is that our prices are very reasonable and you will not be disappointed.
Do you charge a deposit?
When we take an order we require 50% deposit up front and paid in full one week prior to the wedding.
We are aware of some peoples allergies and we want you to know in our bakery we use peanuts, soy, milk etc. Your food may come in contact with these.
What do I need to do to get the process going?
If it is for a wedding cake you should schedule your tasting. Have an idea of 3 flavors of cake and fillings you would like to taste. If you have any pictures of cakes that you like bring them to the tasting as well, and finally have an idea where the event is and how many people will be attending. For birthday and special ocassions the best way to get your process going is getting a picture of the cake you would like, a common site to find lots of pictures is google images, email us the picture with the number of people you are trying to serve and we will price it out for you.
What fillings do you offer?
To name a few fillings, we offer: strawberry, red raspberry, banana, bavarian, chocolate bavarian, fudge, coconut, cream cheese, guava, lemon, pineapple, coffee, cookies and butter cream, peanut butter, etc…
What cake flavors do you offer?
We cater to your needs! The most popular are traditional white, yellow, marble, chocolate, amaretto, almond, lemon, coconut, red velvet, carrot, strawberry, key lime,fun fetti, and watermelon to name only a few!
What Vendors do you recommend?
There are many excellent vendors in the Orlando area. Check out our Pros to Know page for more information.